Cancellation & Refund Policy

Hotel Golden Place Puri
Effective Date: 1 Jan 2024

1. General Policy

This Cancellation & Refund Policy outlines the terms under which reservations at Hotel Golden Place Puri may be cancelled and refunds processed. By making a reservation, you agree to the terms stated below.

2. Cancellation by Guest

A. Standard Rate Bookings

  • Free cancellation is allowed up to [Insert 48/72 hours] before the scheduled check-in time.

  • Cancellations made after this period may be subject to a one-night charge or as per the booking terms.

  • No-shows will be charged the full booking amount or at least one night’s stay, as applicable.

B. Non-Refundable Bookings

  • Certain promotional or discounted rates may be marked as Non-Refundable.

  • Such bookings cannot be cancelled or modified.

  • No refund will be provided under any circumstances.

3. Early Departure

If a guest chooses to check out before the scheduled departure date:

  • Charges may apply for the remaining reserved nights.

  • Refunds, if any, will be at the sole discretion of hotel management.

4. Refund Process

  • Approved refunds will be processed through the original payment method.

  • Refund timelines may vary depending on the payment provider but typically take 7–14 business days.

  • The hotel is not responsible for delays caused by banks or payment gateways.

5. Cancellation by Hotel

Hotel Golden Place Puri reserves the right to cancel a booking under the following circumstances:

  • Non-payment or payment failure

  • Invalid booking information

  • Overbooking due to technical errors

  • Force majeure events (natural disasters, government restrictions, etc.)

In such cases, guests will be offered:

  • An alternative stay (subject to availability), or

  • A full refund of the booking amount

6. Force Majeure

Refunds due to cancellations caused by circumstances beyond our control (including natural disasters, government orders, pandemics, or travel restrictions) will be handled on a case-by-case basis.

7. Third-Party Bookings

If you made your reservation through:

  • Online Travel Agencies (OTA) such as MakeMyTrip, Booking.com, Goibibo, etc.,

  • Travel agents or other intermediaries

Then cancellations and refunds must be processed according to their respective policies. Guests are advised to contact the respective platform directly.

8. Modification of Bookings

Changes to booking dates or room type:

  • Are subject to availability

  • May result in a rate difference

  • Must be requested prior to check-in

9. Contact Information

For cancellation or refund requests, please contact:

Hotel Golden Place Puri
Puri, Odisha, India
Phone: [Insert Phone Number]Email: [Insert Email Address]